TERMS OF SERVICE

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the sites owned, controlled, and managed by Adzzer Pte Ltd, including www.a1200.net (the “Site”) and www.a1200.net/rmi (the “Interactive Services”). By accessing or using the Sites, you agree to these Terms.

We may expand our offerings and add additional sites over time, and these Terms will also govern your use of any such future sites.

1.1 Exclusion of Crowdfunding Rewards

Crowdfunding rewards, such as those offered via crowdfunding platforms (e.g., Kickstarter, Indiegogo), are not considered legal sales under these Terms. Therefore, these Terms do not apply to crowdfunding rewards. Crowdfunding rewards are governed by the specific terms and conditions outlined within the respective crowdfunding campaign.

2. Orders and Accuracy of Information

2.1 Order Placement

When placing an order, you must provide complete and accurate shipping information, including your full name, delivery address, contact phone number, and email.

2.2 Customer Responsibility

It is your responsibility to ensure that the information you provide is accurate and complete. Failure to provide correct contact or delivery details may result in delivery delays or failure, for which we are not liable.

2.3 Amendments

If you need to amend your delivery information after placing an order, you must contact us immediately. We cannot guarantee changes once the order has been processed or dispatched.

3. Shipping and Delivery

3.1 International Shipping

We ship products internationally. Parcel dispatch is usually operated within 1 to 4 business days after order confirmation, unless otherwise stated on the product page, during checkout, or in cases of preorder, backorder, public holiday, warehouse delay, or exceptional circumstances.

3.2 Delivery Attempts

The carrier or last-mile forwarder will attempt delivery according to their own policies. If delivery is unsuccessful due to incorrect or incomplete information provided by you, or because you are unavailable to receive the parcel, you may be responsible for rescheduling the delivery directly with the carrier.

3.3 Unsuccessful Delivery and Parcel Disposal

If the carrier or forwarder is unable to deliver your parcel after multiple attempts due to incorrect contact information or your unavailability:

  • The parcel may be held in the carrier’s warehouse for a limited period, usually 7 days, depending on the carrier’s policy.
  • You will be notified by the carrier or forwarder to take action (e.g., reschedule delivery or collect the parcel).
  • If no action is taken by you within the stipulated time, the parcel will be disposed of by the carrier, as international parcels are not typically returned to us due to high return fees.

We are not liable for any loss, costs, or claims arising from the disposal of the parcel due to your failure to act or provide accurate delivery information.

3.4 Reshipment

If a parcel is returned or held by the last mile forwarder due to failed delivery attempts resulting from customer error (such as incorrect contact information or unavailability), you may be required to pay additional fees for reshipment. The reshipping fee will vary based on the location of the last mile forwarder’s warehouse and the consignee’s address.

3.5 Conditions for Return and Refunds

  • When a parcel is received by the consignee, it is deemed delivered.
  • The delivered status of a parcel waives all our responsibilities relating to loss or non-delivery. After delivery, the product becomes the responsibility of the buyer, subject to any applicable statutory rights.
  • If, upon reception, the buyer discovers that the product itself was damaged during transport, they should promptly report the damage to the last-mile carrier and submit a parcel damage ticket where the carrier provides that option. The buyer should also contact us with the ticket number, if available, and clear photographs of the product damage and the parcel packaging.
  • Minor cosmetic damage to the shipping carton or product box, where the product itself is undamaged, does not qualify for a replacement or refund under this transport damage policy.
  • Based on the submitted evidence, we will replace damaged parts clearly identified as resulting from transport.
  • Damage caused by customers, whether intentionally or unintentionally, through misuse, mishandling, modification, improper installation, or improper use of the product is not eligible for replacement, refund, or claim.
  • Refunds are not issued solely on customer demand.
  • Returns, cancellations, exchanges, or refunds are not accepted solely because the buyer has changed their mind, ordered the wrong product, selected the wrong model, version, color, quantity, or other product option, or otherwise made an error when placing the order. Buyers are responsible for reviewing and confirming all product details and order information before completing their purchase.
  • Adherence to this strict Standard Operating Procedure (SOP) is mandatory for claims involving replacement parts.
  • This policy does not affect any mandatory consumer rights that may apply by law. Where a product is proven to be defective, we will provide the remedy required by applicable law.

4. Risk and Title

4.1 Risk

Risk in the goods will pass to you upon delivery to the delivery address you provided at the time of order.

4.2 Title

Title to the goods shall remain with us until full payment is received and cleared.

5. No Liability for Customer Errors

5.1 Non-Liability for Failed Delivery

We shall not be held responsible or liable for any failure to deliver the goods if such failure is due to:

  • Incorrect or incomplete delivery information provided by you.
  • Your failure to respond to delivery notices or attempts by the carrier.
  • Your failure to act within the carrier’s or forwarder’s stipulated time frame, resulting in parcel disposal or non-return.

5.2 Customer’s Duty to Mitigate

You are responsible for mitigating any issues arising from failed deliveries by contacting the carrier promptly if notified of a failed delivery or by providing accurate information at the time of purchase.

5.3 Legal Rights

Nothing in this clause affects your statutory rights as a consumer under applicable local law. However, we reserve the right to refuse any claims for lost or non-delivered parcels if the failure is due to customer error as described above.

6. Customs, Duties, and Taxes

6.1 International Duties and Taxes

You are responsible for any applicable customs duties, taxes, or fees associated with the importation of goods into your country.

6.2 Customs Clearance

If customs clearance is required, it is your responsibility to provide any necessary documents or information to facilitate the release of your parcel. Delays or failures in customs clearance do not constitute grounds for cancellation or refund, and we are not liable for any losses incurred.

7. Limitation of Liability

7.1 Exclusion of Liability

To the fullest extent permitted by law, we exclude liability for:

  • Any indirect, incidental, special, or consequential losses or damages arising from failed deliveries or parcel disposal.
  • Losses due to customer errors, including the provision of incorrect delivery details or failure to act upon delivery notices.

7.2 Force Majeure

We are not liable for any delays or failure to perform our obligations where such delay or failure arises from events beyond our reasonable control, including but not limited to strikes, natural disasters, pandemics, and transportation disruptions.

8. Governing Law and Jurisdiction

8.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

8.2 Consumer Rights

Nothing in these Terms shall affect your statutory rights as a consumer under applicable local law, including the rights conferred by relevant European Union consumer protection regulations, where applicable.

9. Amendments to the Terms of Service

9.1 Changes to the Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website, and it is your responsibility to review the Terms before placing new orders.